Frequently Asked Questions

Everything you need to know about shopping with Smock Candy

What is the typical shipping time for my order?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.

How do I track my package?

Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.

What is your return policy?

We offer a 30-day return policy for unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.

How can I contact customer support?

Our team is available via email at support@smockcandy.com or through our live chat feature from 9 AM to 5 PM EST, Monday through Friday.